Refund & Return Policy
We want you to love your GHANI Commerce purchase. If something isn't right, here's how returns and refunds work.
Return Window
You may request a return within 30 days of the delivery date. To be eligible, items must be unused, in their original condition, and in the original packaging.
Non-Returnable Items
For health, safety, and hygiene reasons, the following items cannot be returned unless received damaged or defective:
- Grocery, food, and pantry items (opened or unopened)
- Gift cards
- Items marked as final sale
How to Start a Return
Email ghanicommercellc@gmail.com with your order number and reason for return. We will provide instructions and a return address. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method within 7 business days of approval, consistent with FTC guidance on prompt refunds. Please allow additional time for your bank or card issuer to post the refund.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or wrong item, contact us within 48 hours of delivery with photos. We will offer a full refund or free replacement — no return shipping cost to you.
Exchanges
We currently do not offer direct exchanges. If you'd like a different item, please return the original for a refund and place a new order.
Late or Missing Refunds
If you haven't received a refund after the timeframe above, first check your bank account, then contact your card issuer, as processing times vary. If you've done this and still have not received your refund, contact us at ghanicommercellc@gmail.com.